Ticket validity and price

Booking is only valid for the event date and time stated on your ticket.

Ticket can be transferred to another person unless amount of families/adults/children/infants remain same. For changes please send email to office@polar-way.com

Child price apply to children aged starting 4 years old and until they turn 13 year old. Infants younger than 4 years old are free of charge.

Family ticket can be purchased only for group of no more than 6 people in total. For bigger families please book extra ticket.

Children must be accompanied by a minimum of one supervising adult at all times.

Payment and cancellation conditions

Full price is charged at the time of reservation. Full refund is paid if cancelled 8 or more days before date stated in ticket. If cancelled 7 days before date stated in ticket or later, 100% cancellations fees are charged.

In case of “no show”, being late for meeting with Santa or late for shuttle bus pick up resulting in missing the departure, 100% cancellation fees apply.

Cancellation fees are charged If cancelled for any reason, including restrictions due to COVID-19 and medical reasons. We recommend buying travel insurance covering costs caused by cancellations due to health condition or any other circumstances preventing travelling.
All cancellations and changes must be made in written and dated within the office hours in Finland (08:00-16:00, +2 GMT, Mon-Fri) by email office@polar-way.com

Ticket date and time can be changed at any time, but latest 72 h before the date and time stated in the ticket. Ticketprice is paid according to the final choice of date, time or package. Changes are a matter of availability.

Arriving to Kukkolaforsen

Please arrive to Kukkolaforsen at least 15 minutes before the start time stated on your ticket. We are unable to delay the start time of any session.

We cannot guarantee that we will be able to accommodate late arrivals but we will do our best. Long waiting may occur.

The car park can be extremely busy, so do allow extra of time to park and make your way through to Santa’s cottage.

Coronavirus info

It is important to keep Santa and his Elves safe and healthy. Anyone who is experiencing any symptoms related to Covid-19 must follow the government guidelines and must NOT visit Santa until the recommended isolation period is complete. By purchasing a ticket to meet Santa and agreeing to our Terms & Conditions  you are agreeing that each member of your group is NOT displaying Covid-19 symptoms, and are therefore safe to enter.

Only one family per time is entering to meet Santa.

Queueing is outside only.